Generalities.
Vip Tour Cartagena SAS is solely responsible for what is offered in the signed contract (In the case of Agencies or Wholesalers), what is offered by its sellers and detailed in writing by the different means: WhatsApp, email, and service vouchers.
The confirmation of reservation is understood and accepted that the personal data provided will be treated in accordance with Law 1581 of 2012 and will be used to fulfill the object of the contract concluded with the holder of the information, for this the distribution network is obliged to transmit this content to third parties in compliance with the obligations derived from the contract concluded between the parties.
Vip Tour Cartagena SAS declines all responsibility for wars, strikes, delays, fires, accidents and their consequences of epidemics, pandemics, Government acts, natural disasters, theft, looting, vandalism or any cause external the company's control or force majeure. Cancellations or modifications must be made at least 60 days in advance of the start date of the service.
In the event of bad weather or any unexpected accident outside the company's control and the service cannot be performed on the scheduled day, the service will be rescheduled for another date and if not possible, a credit balance will remain as a credit note.
The services and their respective values are subject to change without notice due to external factors such as fluctuations in costs, changes in suppliers or adjustments in the offer.
Any request for cancellation or modification of the reservation must be made at least sixty (60) calendar days in advance of the start date of the service.
The client must indicate the full name and identity document of each person who will enjoy the plan chosen at the time of the reservation and carry their identity document during their stay (photo or copy of their document).
Vip Tour Cartagena SAS reserves the right to refuse admission to passengers who show aggressive, disrespectful, or violent behavior with any of the company's staff or allies.
Vip Tour Cartagena SAS reserves the right to suspend or cancel the contracted services in case of failure by the client to pay the total amount of the reservation within the established deadlines. Such suspension or cancellation may result in the total or partial loss of payments made by the customer, without prejudice to any other right that is available to Vip Tour Cartagena SAS.
Private boat navigation service and tours with other people.
The excursion schedules are those established in the initial proposal. However, the captain reserves the right to modify the route or schedule for safety reasons, especially in case of adverse weather conditions.
The navigation route will be defined in advance to ensure a safe and efficient experience. Minor modifications to the route may be made at the captain's discretion to optimize the experience.
In the event of cancellation of the service due to force majeure (such as orders from the Port Authority), the client will be offered to reschedule the activity. If the client cannot attend the new date, he will be refunded 80% of the total value of the service paid, excluding bank surcharges corresponding to 5% of the total value, which are not refundable.
Use of additional facilities such as tourist units or Beach Clubs is not included in the base price and must be booked and paid separately.
The company is not responsible for lost or damaged personal items.
Passengers are responsible for their own safety and must follow the instructions of the onboard staff. The company is not responsible for injuries caused by failure to comply with safety regulations, excessive alcohol consumption or acts of vandalism.
In the event of serious incidents, the company may request the support from the competent
authorities.
Lodging service in luxury colonial houses.
Any kind of discrimination or harassment is prohibited. All guests must be treated with respect and dignity.
The safety and well-being of all guests is a priority. Any behavior that is violent, threatening, or likely that may put others at risk is prohibited.
Guests undertake to take care of the property as if it were their own, avoiding any damage to the facilities, furniture, or common property.
A quiet and respectful environment is guaranteed. Unauthorized parties and excessive noise are strictly prohibited.
For security reasons, the entry of firearms, dangerous substances, and several guests more than the authorized number into the reservation is prohibited.
The privacy of guests and staff will be always respected.
Code of conduct for visitors of Vip Tour Cartagena SAS who are committed to comply.
Refrain from carrying out any illegal activity or any activity that may cause annoyance or harm to others.
Avoid any action that could put minors at risk or exploit them.
Contribute to the preservation of the natural environment, avoiding the generation of waste and following conservation guidelines.
Follow the instructions of the company's staff, including captains, guides and other crew. Maintain a cordial and respectful attitude towards other visitors, staff, and local communities. Assume the consequences of any damage caused to the facilities or equipment of the company or/and partners.
Avoid disclosing personal information of other visitors without their consent.
Promote an environment of respect and tolerance towards all cultures and beliefs.
Failure to comply with this code of conduct may result in immediate termination of service, without right to a refund, and legal action if necessary.
By contracting our services, you accept to the following payment terms:
Guarantees that your payment details are valid and authorized.
Full payment for services will be made in advance.
Payments must be made in the name of Vip Tour Cartagena SAS or to whomever it designates.
Bank charges associated with transactions (transfers, commissions, etc.) will be assumed by the client.
Any additional service not included in the contracted plan will have an extra cost, which will be charged in the indicated currency.
¡Thank you for trusting Vip Tour Cartagena SAS!